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Online Banking

When do I get my online banking access data?

For security reasons we send you your access data in two separate steps.
  • 1. Step: Following the opening of your account, we send to your mobile phone number your password for the first login via SMS.
  • 2. Step: We send you within 2-3 working days via postal mailing your account opening confirmation plus further data to get the KT Bank AG online banking started.

How can I login to the online banking?

Top right on our website https://www.kt-bank.de/ you find the online banking login button. Alternatively, you can visit our online banking site directly: https://online.kt-bank.de.

How can I change my PIN?

Your online banking password can be changed under the menu point All transactions -> Settings -> Change password.

Why does the login not work despite me using my correct access data?

This can have different causes.
  • – Please make sure that the information you enter is complete and accurate.
  • – Please mind capital letters.
  • – Please check regularly to see whether you are using the latest version of your browser, e. g. Internet Explorer, Firefox, Google Chrome, Safari, aso.
  • – Please clear your browser’s history and cache.
If you still cannot login, please call our Service Center at +49 69 255 10 200.

What can I do if I have forgotten my access data?

You can temporarily or permanently block your online banking access. If you need to obtain a new password, please send a written order to our Service Center.

How can I unlock my account?

If you enter an incorrect PIN three times in a row, your online banking access will be blocked. To unlock the account, please call our Service Center at +49 69 255 10 200. Please keep your customer number ready.