Online-/ Mobile banking
For security reasons we will send you your access data in two separate steps. 1st step: After opening your account you will receive your password for the first login via SMS to your mobile phone number. 2nd step: We will send you your account opening confirmation, including further data for your access to the online banking of KT Bank AG, within 2-3 working days by post to your postal address on file with us.
To increase your transfer limit, please send us a written order with the desired amount of the transfer limit, the duration of the increase along with the reason for the desired higher amount by e-mail to the following address: service(a)kt-bank.de After that, please inform our Service Center of the transmission by telephone.
You can easily change your password for online banking under the menu item “All transactions” “Settings” “Password”.
There are various possible causes for this:
- When entering your data, please ensure that it is correct.
- Pay attention to upper and lower case.
- Always use the latest version of your Internet browser (for example, Internet Explorer, Firefox, Google Chrome, Safari, etc.)
- Empty the history and cache of your Internet browser.
- Always use the latest version of your KT Mobile Banking App.
If you have forgotten or misplaced your access data, you can have access to your online / mobile banking blocked either temporarily or permanently. If you need a new password, please send us a written request addressed to the Service Center. You are also welcome to send a customer order by e-mail to the following address: service(a)kt-bank.de.
I have changed my phone number and am no longer receiving an SMS PIN for online / mobile banking. How do I proceed?
Please send us a written order with the request to change your telephone number by e-mail to the following address: service(a)kt-bank.de. After that, please inform our Service Center of the transmission by telephone.