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KT Bank AG

Platz der Einheit 1 60327 Frankfurt am Main Germany

Your contact for questions to the company:

Phone: +49 (0)69 255 10 200 Fax: +49 (0)69 255 10 299 Email: service@kt-bank.de

Authorized Representatives/Board:

Ahmet Kudsi Arslan (Chairman), Torsten Lüttich

Registration Court:

Local Court Frankfurt am Main Commercial register number: HRB 101838

VAT Registration Number:

DE – 815 552 620

Competent supervisory authorities:

European Central Bank Sonnemannstraße 20 60314 Frankfurt am Main (www.ecb.europa.eu)
Federal Financial Supervisory Authority Graurheindorfer Str. 108 53117 Bonn and Marie-Curie-Str. 24-28 60439 Frankfurt (www.bafin.de)

Suggestions and complaints:

KT Bank AG is fully committed to serve its customers and thus takes suggestions and complaints regarding its services very seriously. In case of a complaint, KT Bank aims to generate a mutually acceptable solution and to avoid long and costly litigations. Do you have a customer complaint about KT Bank? Then we would like to point out the following procedures: KT Bank AG is willing to participate dispute settlement procedures at a customer arbitration board. For the settlement of disputes, you have the possibility to contact the Arbitration Boards at Deutsche Bundesbank or at the Federal Financial Supervisory Authority (BaFin).
Arbitration Board at Deutsche Bundesbank Taunusanlage 5 60329 Frankfurt am Main Postfach 11 12 32 60047 Frankfurt am Main Phone: +49 (0)69 2388-1907 Email: schlichtung@bundesbank.de Website: http://www.bundesbank.de/ BaFin Arbitration Board Referat ZR 3 Graurheindorfer Straße 108 53117 Bonn Phone: +49(0)228-4108-0 Email: schlichtungsstelle@bafin.de Website: www.bafin.de/schlichtungsstelle
Since 09 January 2016, the EU Regulation No. 524/2013, which governs the online dispute resolution between consumers and traders, is applicable. According to this regulation, disputes concerning online sales and service contracts concluded between consumers and traders can be resolved out-of-court via the EU Commission’s online dispute resolution (ODR) platform, available at the following website: http://ec.europa.eu/consumers/odr/. Please note: According to the EU Commission, the ODR platform is operational as of 15 February 2016. Our email address is: online-streitschlichtung@kt-bank.de