Frequently Asked Questions!

Your Banking Solutions – Simply Explained.

First steps

If you have not received a PIN for your card ordered through the Service Center or a KT Bank employee within a week, please contact our Service Center at +49 69 255 10 200. We will be happy to assist you.

Please first carry out a transaction with the initial PIN. This verifies your identity and secures your account. After this transaction, you can change the PIN via the KT Bank’s online banking or mobile app. If you have any further questions, our Service Center is available at +49 69 255 10 200.

This could be your replacement card for a card that is soon to expire, in which case the PIN remains the same. If you have never had a card before, please contact our Service Center at +49 69 255 10 200.

The PIN for your new card is the same as the one you selected for the associated virtual card. No separate PIN is sent. You can immediately start using your card with this PIN.

First, order a virtual card through your Online or Mobile Banking and set a PIN for it. Then, you can request the printing of the virtual card as a physical card in the card menu. The PIN of your new physical card will remain the same as that of the virtual card.

Once you have set a PIN for your virtual card, you can convert it into a physical card via the card menu in Online or Mobile Banking.